Frequently asked questions
What should I do if I did not receive a confirmation email?
Our confirmation letter is sent out automatically by our ordering system. Contact us immediately if you have not received a confirmation email within 12 hours of placing your order and yet have the payment charged from your credit card/Paypal account. We will confirm your order on our side and send you another confirmation email with your order number and order details.
There are a few possible reasons that could cause this to happen:
You have entered an incorrect or not frequently used the email address when registering on our website. Since our confirmation emails are sent to the email address you registered with us, the letter will be lost.
You used the express checkout feature which uses the email address associated with your Paypal account. This email address may not be the one you currently use and it is recommended that you check both for our confirmation email.
Some email systems have filters that classify our email as junk mail so they cannot get to your inbox. It is recommended that you look into your junk mail folder before contacting us, as there is a big chance it was simply blocked by your email system.
Why didn't I get an email about my order being shipped?
Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder. It normally takes 1-2 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 2 business days of the date you placed your order then please contact LILYSILK customer service by submitting a ticket online.
How long will it take my order to arrive?
Here at TixTix Silk, we take pride and strive to make sure all packages are delivered in a timely manner. We generally take about 1 to 2 Business to process an order, normally it will take about 2 to 4 business days to arrive. You may also track your order with a tracking number after your order has been shipped out.
How do I cancel order?
The first thing to do is send us an email ti email@example.com, with all the necessary information or give us a call (email is preferred) stating you wish to cancel your order.
We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. You will have to be responsible for the postage required to send the original item to our collection warehouse in the US. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.
How long does it take for my order to ship?
Normally, it takes 1-2 business days for your order to process. Shipping details please check the following table.
USA 1-2 Business Days, Free Shipping For Orders Over $50 Otherwise $10 Delivery time: 2-4 Business Days
UK 1-2 Business Day,s Free Shipping For Orders Over £30 Otherwise £10 Delivery time 3-6 Business Days
Canada 1-2 Business Days, Free Shipping For Orders Over $50 Otherwise $10 Delivery time 3-4 Business Days
Australia 1-2 Business Days, Free Shipping For Orders Over $45 Otherwise $10 Delivery time 3-6 Business Days
Singapore 1-2 Business Days, Free Shipping For All Orders, Delivery time 3-6 Business Days